Returns

Fermanagh Creations Returns Policy

At Fermanagh Creations, our passion is to craft exquisite jewellery and custom products that delight. We hope you love every piece you order, but should you need to return something, we've made the process straightforward and stress-free.

  1. Eligibility for Return

    • We accept returns for all standard jewellery items in their original, unused condition with the packaging intact. Regrettably, custom designs and personalised items are non-returnable.

  2. Return Time Frame

    • To initiate a return, please ensure that your item is returned within 30 days of your order date.

  3. Return Process

    • Please contact us first at before mailing your return. Once we've confirmed, kindly send the item back to us via mail only.

  4. Refunds and Exchanges

    • We offer refunds on standard items, excluding any personalised or custom orders. Exchanges are available subject to stock availability.

  5. Return Costs

    • You, our cherished customer, will be responsible for postage costs when returning an item. We strongly recommend using postal insurance to safeguard your parcel.

  6. Exceptions

    • Items that have been damaged by the customer or any custom and personalised orders cannot be returned.

  7. Proof of Purchase

    • An order number is required for all returns to ensure we process your refund swiftly.

  8. International Returns

    • For international customers, please email us first at . Note that you will bear the return postage costs.

  9. Customer Support

    • Our team is ready to assist you with any queries or guidance on returns. Just reach out at .

In line with UK and EU consumer laws, this policy ensures that trading with Fermanagh Creations is as enchanting as wearing our products. We thank you for your trust and support.